Information Policy and Personal Data Protection Law
At Information Center, we value the privacy and security of your personal data under the Law on the Protection of Personal Data No. 6698 ("Personal Data Protection Law"). We take all necessary measures to ensure that your data is processed responsibly in compliance with Personal Data Protection Law.
1. What Personal Data Do We Collect?
When you use our WhatsApp chatbot service, we may collect the following personal data:
- Your Phone Number: We collect this information to communicate via WhatsApp and provide the service.
- Your Language Preference: We save your selected language to offer better service and provide information in your preferred language.
- Your Service Usage: We track which services you access to improve the services and better understand user needs.
- Your Location Information: In some cases, we may request your location to provide location-based services, such as finding nearby pharmacies.
- Error Logs: We collect error messages to identify and resolve technical issues, and improve chatbot performance.
2. How Do We Use Your Personal Data?
Your personal data is used for the following purposes:
- Service Provision: To deliver and improve the WhatsApp chatbot service.
- Personalization: To tailor content and language preferences.
- Communication: To inform you of updates and services.
- Analytics and Development: To analyze service usage patterns and identify areas for improvement.
- Technical Support: To resolve issues and provide support.
3. Data Security
We apply appropriate technical and administrative measures to protect your personal data from unauthorized access, loss, or alteration. These measures include:
- Secure Storage: Your data is stored in a secure environment with restricted access.
- Data Minimization: We only collect the personal data necessary for the stated purposes.
- Access Control: We limit access to your data to authorized personnel only.
4. Your Rights Under KVKK
As a data subject, you have the following rights:
- Access: You can request information about your personal data and how it is processed.
- Deletion: You can request the deletion or anonymization of your personal data.
5. Contact Us
If you have any questions or concerns about the processing of your personal data, please contact us.
6. Updates to This Policy
We may periodically update this Personal Data Protection Law page. Any changes will be posted on our website.